SERVICES

Our specialists at WPP have over 40 years of experience in the automotive industry, allowing us to offer specialized support in varying forms. From daily tech support to extensive fill-in services and warranty processing, we have all the answers to your short and long term needs. Explore each of our available services below.

Program quotes available upon request.

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WARRANTY PROCESSING

WPP supplies you with an affordable alternative to in-house processing. We are with you right from the start every day and we aren't finished until you are. We maximize your warranty returns by reviewing each claim daily to ensure you receive every dollar you are entitled to.

 

Each of our processors go through extensive training and are guaranteed to increase your accuracy rate, lower your submission time, and expedite your return. In addition to our flawless submission process, communication with your dealership is important to us so we work closely with your service department and parts team to keep everyone updated.

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TRAINING

The WPP team has extensive experience training in the art of sales, service advising, and warranty processing. We offer training programs, led by our owner Karen Wiessner, that put her years of knowledge right into the hands of your dealership to transform your team. All training services are provided virtually on a schedule that works for you.

  • Service Advisor/Art of Selling - Review of communications, building relationships, anticipating perception, and overcoming objections. This training provides service advisors with all the tools to increase sales and customer retention.

  • Warranty Processing Training - Includes details of all phases of warranty processing. Learn everything from daily steps to submissions and troubleshooting.

  • Customer Service Training - This training explains why it's all about A+ Service! It takes months to find a customer and only seconds to lose one. Service is the lifeline of any business; everything flows from it and is nourished by it.

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INTERNAL AUDITS

WPP performs internal audits for you by thoroughly reviewing 30 warranty ROs and identifying any problem areas. We scrutinize each RO according to Policy and Procedure for management authorizations, add-ons, customer signatures, 3 Cs, mileage, tech punches, etc.

This program is designed to identify problem areas and assist in correcting problems before they get out of hand. These audits also assist in preventing potential manufacturer audits.

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WARRANTY ADMINISTRATOR FILL-IN

Is your warranty administrator going out on leave? On vacation? Whatever the emergency, WPP will step right in to process your claims for you.

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DAILY WARRANTY SERVICE ADVISOR TECH SUPPORT

When your service advisors are unsure what Op Code they should choose, who do they call? WPP is on call to assist your team with all phases of warranty questions.

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CLEAN UP SERVICES

If you've found your warranty accounts receivable schedule has aged claims, call us today. We will submit any back-logged warranties and troubleshoot returned or denied claims to bring your schedule up-to-date. We will collect any money left outstanding to prevent loss of revenue.

Contact us to learn more about our services or request a quote.